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Top Trends in Insurance 2022 eBook
TOP TRENDS IN Top Trends
HEALTHCARE 2022 1 COVID-19 fast-tracked digital health for a seamless patient experience
across care journeys
CUSTOMER Patient-centric, personalized care, and a shoppable experience will significantly
CENTRICITY 2 enhance patient engagement
Our 2022 report explores healthcare innovation and protocols while examining pandemic 3 Healthcare sector is now focused on integrated health via a whole-patient
approach and understanding of Social Determinants of Health (SDoH)
ramifications. Globally, COVID-19 prioritized digital transformation in healthcare to enable
a seamless patient experience. Patient centricity, personalized care, and Big-tech-like 4 Real-time healthcare data and Internet of Medical Things (IOMT) are driving
experiences will significantly enhance patient engagement. agility in the medical management
INTELLIGENT Non-traditional players are introducing significant BigTech play in healthcare
Technology adoption has enabled US providers to focus on integrated health via a whole-patient ENTERPRISES 5 ecosystem
approach and understanding of Social Determinants of Health (SDoH). Further, real-time 6 Healthcare players are on a massive spree of modernization and cloud adoption
healthcare data and the Internet of Medical Things (IoMT) are driving medical management
agility. And together, non-traditional players and virtual health services are changing healthcare 7 Prioritizing pricing transparency enables payers and providers to earn
ecosystem dynamics to launch consumer-focused plans compliant with industry regulations. member trust and enable shoppable healthcare
BUSINESS Healthcare ecosystem players are stepping up measures to combat privacy and
Also, in the US, demand for transparent pricing and proactive cost disclosure are pushing RESILIENCE 8 security risks
healthcare providers and insurers to provide shoppable healthcare. Profit pressures are also 9 Margin pressures and the transformation of care delivery models have triggered
triggering consolidation and care delivery transformation. However, the shift to virtual consolidation
healthcare and seamless, coordinated care requires data interoperability and migration to the COLLABORATION
cloud. With digitalization a critical enabler, robust security strategies to prevent cybercrime -AT-SCALE 10 Interoperability continues to outpace innovations in the connected care space
will be high on the 2022 healthcare agenda. Source: Capgemini Financial Services Analysis, 2021.
Priority Matrix
DOWNLOAD EXPLORE VIEW
Capgemini Top Trends The trends on The full infographic
in Healthcare 2022 slideshare
brochure Significant 8 1 2
ADOPTION PRIORITY (2022) High 5 10 4
Medium 6 9 7 3
Medium High Significant
For more information or a private presentation on Top Trends in BUSINESS IMPACT (2022)
Healthcare 2022, contact us at insurance@capgemini.com Source: Capgemini Financial Services Analysis, 2021.
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