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Top Trends in Insurance 2022 eBook
TOP TRENDS IN Top Trends
LIFE INSURANCE 2022 1 Insurers are increasingly digitalizing distribution channels to provide enhanced
Convenience, Advice, and REach (CARE)
CUSTOMER 2 Insurers are revisiting their product strategy to target under-protected segments
CENTRICITY
Post-pandemic insurers have prioritized digital distribution channels and are assessing 3 Promoting health and wellbeing is becoming mainstream
product strategies to cater to under-protected segments. Experience-led engagement is
evolving as a critical differentiator for insurers, and health and wellness incentives are now 4 Novel insurance business models are enabling more efficient go-to-market
strategies
mainstream. Additionally, novel insurance business models are enabling more efficient go-to- INTELLIGENT Shortening application development cycles becomes a priority to achieve
market strategies. Among 2022 trends, expect insurers to adopt no-code/low-code solutions ENTERPRISES 5 go-to-market agility
that shorten application development cycles and boost go-to-market agility. Insurers are leveraging alternate data sources and AI technologies to
6 generate actionable customer insights
Life insurers will leverage alternate data sources and innovative AI-based solutions to
generate actionable customer insights. The practice will accelerate the adoption of scalable, 7 More life insurers are adopting cloud platforms to gain operational agility
BUSINESS
flexible cloud infrastructure to enable strategic use of data from multiple sources. As RESILIENCE
consumer consciousness rises, insurers will embed ESG guidelines within organizational 8 Life insurers are embedding sustainability and ESG (Environmental, Social
and Governance) goals in their strategy.
processes.
9 Insurers are experimenting with embedded insurance to extend their reach
In 2022 and beyond, insurers and ecosystem players will collaborate to open new business COLLABORATION
opportunities to embed insurance in customers’ daily lives and offer relevant value-added -AT-SCALE 10 Insurers are offering value added services via close collaboration with
ecosystem partners
services.
Source: Capgemini Financial Services Analysis, 2021.
Priority Matrix
DOWNLOAD EXPLORE VIEW
Capgemini Top Trends The trends on The full infographic
in Life Insurance 2022 slideshare
brochure Significant 5 7 1
ADOPTION PRIORITY (2022) High 3 8 6
Medium 9 4 10 2
Medium High Significant
For more information or a private presentation on Top Trends in BUSINESS IMPACT (2022)
Life Insurance 2022, contact us at insurance@capgemini.com Source: Capgemini Financial Services Analysis, 2021.
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