Page 8 - TOP-TRENDS-IN-INSURANCE 2022

Top Trends in Insurance 2022 eBook

TOP TRENDS IN PROPERTY & Top Trends

CASUALTY INSURANCE 2022 1 Insurers are retooling distribution channels to enhance Convenience, Advice, and
REach (CARE)
CUSTOMER
faster payouts
CENTRICITY 2 Insurers are shifting their focus towards providing comprehensive coverages and
For P&C Insurers, 2022 will focus on building customer-centric, resilient enterprises poised to 3 Usage-based models are increasingly gaining traction in commercial lines
take advantage of emerging and future business opportunities.
4 Insurers are increasingly collaborating with experts to detect and prevent
Among efforts to address policyholders’ evolving needs, insurers are retooling distribution cyber attacks
channels to enhance Convenience, Advice, and REach (CARE) and are shifting to INTELLIGENT 5 Shortening application development cycle becomes a priority to achieve
go-to-market agility
comprehensive coverage and fast payouts. Usage-based models enabled by technology are ENTERPRISES
also gaining traction. P&C insurers are adopting no-code/low-code open platforms to 6 Intelligent automation enhances insurers’ process efficiency
compress application development cycles and gain go-to-market agility. Virtual operations
propel insurers to adopt intelligent automation to enhance process efficiency. However, 7 Insurers are strengthening their risk modeling capabilities to navigate evolving
weather-related risks
remote work increases cybercrime risks, and insurers are collaborating with specialists to BUSINESS
detect and prevent security breaches. RESILIENCE 8 Enhancing the accuracy of risk pricing outcomes is moving up the leadership
agenda
To navigate the ongoing weather-related risks, P&C insurers will need to strengthen risk 9 Insurers are embedding sustainability and ESG (Environmental, Social and
Governance) goals in their strategy
modeling capabilities. All P&C strategies will continue to prioritize sustainability and ESG.
Additionally, P&C insurers will leverage alternate data sources to enhance risk pricing accuracy. COLLABORATION 10 Collaboration with ecosystem players is enabling insurers to embed insurance
in customers’ daily lives
In 2022 and into the immediate future, collaboration with ecosystem players will enable -AT-SCALE
insurers to embed insurance in customers’ daily lives. Source: Capgemini Financial Services Analysis, 2021.

Priority Matrix
DOWNLOAD EXPLORE VIEW

Capgemini Top Trends The trends on The full infographic
in Property & Casualty slideshare
Insurance 2022 brochure Significant 5 6 1

ADOPTION PRIORITY (2022) High 3 8 9 4 10

Medium 2 7

Medium High Significant
For more information or a private presentation on Top Trends in BUSINESS IMPACT (2022)
Property & Casualty Insurance 2022, contact us at insurance@capgemini.com Source: Capgemini Financial Services Analysis, 2021.

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